Ports Mobile Service

If you are unable to make your appointment, call or e-mail our office as soon as possible. This will allow people on the waitlist to obtain their reservation. Please extend this courtesy to others if you cannot make the appointment you booked.

Cancellations require 24 hours notice and must be made in writing (e-mail: customerservice@portsmobileservice.com) Cancellations with more than 24 hours' notice are eligible for a refund, cancellation requests with less than 24 hour's notice are not eligible for refund.

If you fail to show up for your appointment, your appointment will be cancelled, prepaid fees are forfeit and you will need to reschedule. 

Weekend and after hour's appointments are non-refundable when booked. 

Each client is responsible for knowing what type of fingerprint submission they require. This information can be verified with the requesting agency prior to Ports Mobile Service performing fingerprint services or providing products of any kind.

CHARGE BACKS & FAILURE TO PAY FOR SERVICE ORDER:

If you initiate a charge-back with your credit card company, we will submit a copy of your receipt, order forms and copies of all supporting documents regarding your order including copies of the documents you submitted to us, credit card authorization forms, fingerprint request forms and all applicable correspondence to the merchant processor/bank. Your account will be banned from scheduling services.

If you believe you are a victim of fraud, contact us directly at customerservice@portsmobileservice.com or by calling us at 1-800-247-4550.

All instances of suspected fraud will be reported to the proper authorities.